Refunds Policy & Token Guarantee

1.No Refunds Policy

All purchases of tokens, subscriptions, or services are final and non-refundable. This policy applies to all transactions processed through Razorpay.

• All token purchases are final and non-refundable
• Subscription fees cannot be refunded once processed
• Refund requests are accepted only for duplicate payment, unauthorized charge, or complete technical failure preventing access
• Refund requests must be submitted within 7 days of the transaction by emailing support@homerizz.io with the payment reference and transaction details
• Partial or pro‑rata refunds for unused time are not offered unless legally required
• All refunds are subject to our Terms of Service

2.Razorpay Payment Processing

All payments are processed securely through Razorpay, a PCI DSS compliant payment gateway. Your payment information is encrypted and handled according to industry standards.

• Real-time payment processing via Razorpay
• Transactions encrypted using SSL/TLS
• We do not store payment data on our servers
• Razorpay manages method validations and fraud detection
• Failed payments can be retried according to Razorpay policy

Subscription or SaaS‑Specific Terms

• Refunds apply only to duplicate charges, unauthorized billing, or complete technical failure preventing access
• Subscription fees for used periods are non‑refundable unless legally required
• Refund requests must be made within 7 days by emailing support@homerizz.io with transaction details
• No partial/pro‑rata refunds for remaining time on a billing period
• All refunds are subject to our Terms of Service

3.Dispute Resolution

If you have concerns about payments or token guarantees, we maintain a fair and transparent dispute resolution process.

• Disputes are reviewed within 48 hours
• We maintain logs of transactions
• Payment disputes may be escalated to third party payment gateway
• We aim to ensure customer satisfaction within policy

4.Token Back Guarantee

We offer a Token Back Guarantee for unusable generated images. Tokens are only deducted upon successful image generation.

• Unusable images qualify for token credit
• Review process takes 2–3 business days
• Credits applied within 24 hours of approval

Token Back Process

Follow these steps to request token credits for unusable images. This process is separate from Razorpay refunds and is managed internally.

Important Notes

• This policy is effective as of the date of your purchase and applies to all future transactions
• We reserve the right to modify this policy at any time, with changes taking effect immediately
• Token credits are non-transferable and cannot be converted to monetary refunds
• All decisions regarding token credits are final and at the sole discretion of HomeRizz AI
• Razorpay payment disputes and chargebacks are handled separately from our token credit system
• This policy does not affect your statutory rights as a consumer under applicable law
• By starting the digital service immediately, you expressly consent to immediate performance and acknowledge you lose the 14‑day withdrawal right for this order

Questions About This Policy?

If you have any questions about our refunds policy, please contact us:

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